How to Buy

Whether you want to start a collection, purchase a piece of jewellery or simply decorate your home, there’s something to suit every taste, interest and budget at Leonard Joel.

Bidding is easy! Follow the steps below or contact us in our Melbourne or Sydney salerooms.

1. Browse

Browse our auctions online or in person at our Melbourne or Sydney salerooms.

2. Register

Discovered something you love? Now you simply need to create an account, just as you would when you shop online, and then register to bid.

3. Bid

Bidding is easy! There are 4 simple ways to bid at Leonard Joel and all of our auctions are open to the public.

4. Pay

If you’re the winning bidder, simply pay for your item/s online and collect or arrange shipment via one of our recommended shippers.

1. Online
Bid online from wherever you are. That could be on the other side of the world or in the comfort of your own home or office.

2. Telephone
Bid on the phone with a member of our team (this complimentary service is available for all Fine and Speciality auctions).

3. Absentee
Leave an Absentee Bid online or with a member of our team.

4. In Person
Enjoy the thrill of a live auction and bid in person at our Melbourne or Sydney salerooms.

Frequently asked questions

  • What is an Absentee Bid?

    If you are unable to attend an auction in person, you can place an Absentee Bid online, by phone or by fax, or in person.

    Absentee Bids must be placed at least 60 minutes prior to the auction and should be the maximum amount you would like to bid. The auctioneer will then bid on your behalf and obtain the item at the lowest price possible within your bidding limit*.

    Leonard Joel will execute Absentee Bids at the lowest bidding increment within your limit*.

    *Please note that bids left on “no reserve” lots or lots where the reserve is below the low estimate will, in the absence of a higher bid, be executed at the low estimate.

    Any other questions? Please email or call us at 03 9826 4333 or 02 9362 9045.

  • What is a Telephone Bid?

    If you are unable to attend a given auction, you can request to bid by telephone. Similar to absentee bidding, you can register to bid via telephone with a Leonard Joel staff member online (at the lot level), by filling out a form in person or calling our Front of House team. We will call you just before the lot comes up for sale and guide you through what is happening in the saleroom and place your bids as requested. Telephone bidding is free of charge in major auctions and fee-based in our weekly auction.

    Any other questions? Please email or call us at 03 9826 4333 or 02 9362 9045.

  • What is your Buyer's Premium?

    Buyer’s Premium (which is 24% of the hammer price on every Lot, inclusive of GST) is added to all purchases.

    Any other questions? Please email or call us at 03 9826 4333 or 02 9362 9045.

  • I’m having issues logging in. How can this be fixed?

    If you are having trouble logging in, please follow the below steps:

    Step 1. Check whether you are using the correct email address and password. Please note that both email and password are case sensitive. If you are unsure of either, please either select “Forgot Password” or contact (03) 9826 4333 or email info@leonardjoel.com.au

    Step 2. If you are still having issues, are you entering our website through a bookmark on your internet browser or through google/typing in our website address?

    i. If you are entering through a bookmark, this may be pushing you to our old website and therefore making your login invalid. Please delete this bookmark and close your internet browser.

    ii. Then, re-open your browser and re-enter our website through a google search and try to login in again.

    Step 3. If you are using correct details, and not entering through a bookmark, and still experiencing issues then your browser is most likely blocking cookies. To proceed, you will have to “allow” or “turn on” cookies. Below, please find easy step-by-step instructions on how to do this, depending on the browser you are using. If you are unsure what browser you are using, please click here and then follow appropriate instructions below:

    Allow cookies on Safari browser

    Allow cookies on Internet Explorer

    Allow cookies on Firefox

    Allow cookies on Google Chrome

    Step 4. If you are still experiencing issues, you may have to clear your caches. Below, please find easy step-by-step instructions on how to do this, depending on the browser you are using. If you are unsure what browser you are using, please click here and then follow appropriate instructions below:

    Clear caches on Safari

    Clear caches on Internet Explorer

    Clear caches on Firefox

    Clear caches on Google Chrome

  • I'm having issues bidding live. How can this be fixed?

    Leonard Joel uses Invalubale.com, a global, third-party online bidding platform to host all of our auctions.

    Click here to take the Invaluable live bidding tour. If you are having issues biding live on Invaluable and require immediate assistance, please visit the Invaluable HELP page or contact their 24-hour customer care line:

    From within Australia: (02) 8310-4003

    From outside Australia: +1-617-746-9800

    By email: customercare@invaluable.com

    If your issue is not urgent, please contact our Front of House team, (03) 9826 4333 or email info@leonardjoel.com.au

    PLEASE NOTE:

    If you are still experiencing issues, please register an Absentee or Telephone Bid to avoid missing out.

  • What can I buy or sell at Leonard Joel?

    Leonard Joel offers specialist expertise and regular, curated auctions in Fine Art, Decorative Arts, Jewels & Watches, Asian Works of Art, Modern Design, Prints & Photography, Luxury and Collectables.

    In addition, we also host the long-running and increasingly popular Thursday Auction.

    Browse online and join us at one of our viewings in Melbourne or Sydney.

  • How do I bid?

    You will need to register to bid for an item and this can be done in person, online, by fax or over the phone.

    There are four simple ways to bid at Leonard Joel:

    1.In person – once registered you will be given a numbered bidding paddle which you simply raise in the air for the auctioneer to see.

    2.Absentee Bid – Submit a confidential bid at least 60 minutes prior to the auction and a representative will bid on your behalf and obtain the item at the lowest price possible within your bidding limit. You can submit an absentee bid via the website, by fax, over the phone or in person. Leonard Joel guarantees to execute absentee bids for the lowest possible price*. We do not start the bidding at your absentee bid unless there is another bid immediately below yours. *Please note that bids left on “no reserve” lots or lots where the reserve is below the low estimate will, in the absence of a higher bid, be executed at the low estimate.

    3.Telephone bidding – Similar to absentee bidding, you can register to bid via telephone with a Leonard Joel staff member. We will call you just before the lot comes up for sale and guide you through what is happening in the saleroom and place your bids as requested. The telephone bidding form can be downloaded here. Telephone bidding is free of charge in major auctions and fee-based in our weekly auction.

    4.Live online bidding: You can also bid for lots live which enables you to bid in real time from the comfort of your home or office. Please note that this service incurs a 5% surcharge on lots purchased.

  • I’ve created an account, but my absentee bids aren’t being accepted.

    Once you have created an online account, there will be a short wait before you can place absentee bids, for administrative purposes at our end. If you are eager to place bids and would like this process to be sped up, please call us at 03 9826 4333 and we will expediate the process.

  • What is the process of the Auction?

    The bidding begins:

    Typically we will begin the bidding process at the low estimate then the bid price is raised by a combination of in-room bidders, absentee bidders, telephone bidders and live online bidding and in no particular order.

    The Auctioneers:

    Our auctioneers are natural, highly skilled multi-taskers scanning the room for bidding activity. Their eyes and reactions are what determine the placement of bids and the final hammer price.

    How a sale is completed:

    Once all bidding is exhausted and there is only one bidder left the pace of the Auction slows and the Auctioneer provides fair warning before lowering the gavel and concluding the purchase with the highest bidder.

  • How do I pay for my items?

    If you are successful at auction you will receive an email with your invoice. If you have an online account with Leonard Joel and would like to pay by credit card, simply log in and select “Make a Payment” from the My Account menu.

    A 1.1% surcharge (inclusive of GST) applies to Visa and MasterCard payments, and a 3% surcharge (inclusive of GST) to all American Express Cards payments. Diners Club Cards are not accepted.

    Alternatively, payment may be made by cheque, eftpos or telegraphic transfer. Please note: payments made by cheque are subject to a 5 day clearance before goods can be collected.

    Bank Telegraph transfers should be directed to:

    Account Name: Leonard Joel Pty Ltd
    Address: Westpac Banking Corporation
    150 Collins Street,
    Melbourne Vic 3000
    Australia
    BSB: 033-364
    Account no: 942956
    Swift Code: WPACAU2S
    IBAN: Not applicable in Australia

Now consigning for auction. Submit items for online valuation here or contact us to book an appointment in Sydney or Melbourne.

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